Shipping policy

Feder Global Online Store Shipping Policy

Last Updated: [5/19/2025]

Thank you for choosing Feder Global Online Store! We strive to ensure that your shopping experience is smooth, secure, and timely. Please review our shipping policy outlined below.

 

1. Order Processing

  • Processing Time:
    Once your order is confirmed, our team works diligently to prepare it for shipping. Orders are processed within 1-2 business days. Orders placed during weekends or public holidays will be processed on the next working day.
  • Order Notification:
    You will receive an email confirmation once your order has been processed and is ready for shipment.

 

2. Shipping Methods & Delivery Time

  • Domestic Shipping:
    We offer several shipping options nationwide:
    • Standard Shipping: Estimated delivery within 5-7 business days.
    • Expedited Shipping: Estimated delivery within 2-3 business days.
    • Express Shipping: For urgent orders, please select express shipping at checkout for delivery within 1-2 business days.
  • International Shipping:
    We proudly ship worldwide. Typical delivery times for international orders are between 10-20 business days. Please note that international shipments may be subject to customs clearance which might affect delivery time.
  • Carrier Partners:
    Your order will be shipped via trusted carriers. The carrier used will depend on the shipping method chosen and your location.

 

3. Shipping Rates

  • Calculation:
    Shipping fees are calculated at checkout based on your order weight, dimensions, and destination.
  • Promotions:
    Enjoy free shipping on domestic orders over a specified amount ($75). International shipping fees will be computed separately.

 

4. Order Tracking

  • Tracking Information:
    Once your order is dispatched, you will receive an email containing a tracking number.
  • How to Track:
    You can track your order by logging into your account on our website or by visiting the carrier’s website and entering the provided tracking number.

 

5. Address Accuracy & Delivery Issues

  • Accuracy of Delivery Information:
    Please double-check your shipping address during checkout. Feder Global Online Store is not liable for delays or misdeliveries if the provided address is incomplete or inaccurate.
  • Delivery Issues:
    In the event that you have not received your package within the estimated delivery time, or if you experience other delivery issues (such as damage or loss), please contact our customer service team immediately so we can assist in resolving the matter.

 

6. Customs, Duties, and Taxes

  • International Orders:
    International shipments may incur additional customs duties, taxes, or fees as per the destination country's regulations. These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.
  • Customs Clearance:
    In cases of customs delays, delivery times may extend beyond the provided estimates.

 

7. Delays & Exceptions

  • Unforeseen Circumstances:
    While we aim for prompt delivery, circumstances such as extreme weather, logistical challenges, or carrier delays may occasionally affect delivery times.
  • Our Commitment:
    If a considerable delay occurs, please contact our support team so we can work together with the carrier to locate your package or provide further assistance.

 

8. Contact Us

For inquiries regarding shipping policies, tracking information, or any other shipping concerns, please reach out to our customer support:

  • Email: Support@federglobal.com]
  • Phone: 1 [786] 4798931
  • Owner email: jmartinez@federglobal.com
  • Hours: Monday – Friday, 6 PM – 11 PM (EST)

 

We appreciate your trust in Feder Global Online Store and are committed to ensuring that your orders are delivered with care. If you have any further questions or need additional assistance, please do not hesitate to contact us.